Dispatcher
AMS Industries, Inc. is a MEP+™ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 1,000 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.
Located in our beautiful Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Dispatcher must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.
Responsibilities:
- Dispatch HVAC/R technicians to service appointments.
- Engage technicians to ensure performance is optimized.
- Lead and motivate the technicians to achieve goals.
- Schedule customer appointments and ensure arrival within scheduled windows.
- Create and forecast a schedule to ensure we meet all customer needs.
- Daily Invoicing and cross-train job duties with fellow employees.
- Work accounts receivable to help obtaining payments.
- Procurement assistance with service related jobs.
- Performs general administrative and clerical functions such as copying, printing, scanning, filing, and faxing.
Qualifications:
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- High School diploma or GED.
- Excellent written and verbal communication skills.
- Exceptional organization and leadership skills.
- Experience in data entry (3-5 years).
- Proficiency with Microsoft Office Suite (Excel, Word).
- Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
- Ability to work under pressure and in a high paced work environment.
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Compensation:
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- $41,000 – $49,000 annually
If you would like to speak to someone directly, please feel free to contact our Recruitment & Talent Acquisition Specialist, Megan Tommer.
She can be reached at 331-801-1981 or via email at mtommer@ams-pmt.com.
If you would like to learn more about the roles at AMS, we have Other Positions that you can learn more about.
